The LITE edition

August 31, 2011   admin   9 Comments

Ugh! Another comment that I can’t reply to…

Don Dude: “Commercial ads are in the way Really cool program , how can anyone enjoy this program when ads are in the way !”

Well, Don Dude, that’s what the pro edition is for. It’s exactly what you’re looking for. No ads! HD textures and more! It could all be yours!

I honestly thought I’d made it clear enough in the free version. It’s in the market description, it’s there when the app starts and it sometimes pops up at the top of the screen while using it. I saved the biggest clue for the options dialog because it’s out of the way there. It’s not something that users need to open to use the program, but it’s something that nearly everyone who likes the app will open.

Alas, Don never saw these hints for reasons that I’ll never know, and now he may never discover the truth, leaving behind the legacy of a 2 star rating that will endure until the Earth is consumed in the fires of our bloated, dying sun, billions of years from now.

It’s not Don’s fault though, the blame lies squarely with Google for not letting developers respond to comments.

At the very least Google could give comments a shelf life, so that invalid comments like Don’s and Catherine’s would fade quietly away…

Posted in: Solar Explorer   Tags: , , ,
  • Kevin Liu

    I’ve had my fair share of stupid comments. Have users leaving ratings like “rated 2 because no one else did. i’m a troll hipsters lol!”

    And other comments such as “app is awesome, but get rid fo the ads! 1 star for the ads, 7 stars otherwise!”

    There are legitimate complaints, which I’ve quickly fixed up and thanked the user. But there are always a handful of troll comments and ratings that still makes me seethe with rage. Seeing and reading some of these comments made me realize just how stupid some users can be. I’m starting to come to the realization that the best way to deal with these trolls is just to ignore and not let them affect me.

    • http://apps.burlock.org Neil B

      I’ve pretty much given up reading Android Market comments. There’s some nice ones, but the trolls, error reports with insufficient information, and user mistakes make it too frustrating to bother with.

      All I can do is make sure that my contact details are plastered everywhere. If someone is serious about wanting help, then they are going to have to contact me directly, because otherwise, there isn’t anything I can do.

      • Kevin Liu

        Yes, I absolutely agree. I think the worst part is not being able to reply to a comment or get in touch with people who submitted the error reports. The best I can do is put in the recently updated section “To the person who sent me the crash report with following contents ‘****’, please contact me at @email so we can work together to resolve your crash”. Unfortunately, this rarely gets me any response.

        Oh Neil, another thing…it would be really nice we can get an email notification when a reply has been posted to our comment. Otherwise, I have to keep checking your website, and remember which post I added a comment to just to see the response. :)

        • http://apps.burlock.org Neil B

          I didn’t realise that Disqus wasn’t notifying comment posters when there’s a reply. I found a hack to make it work, so hopefully it’s OK now.

          I can’t believe Disqus would ignore such an important feature.

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